Our Quality Policy
Sea-Safety.eu believes that its market expects a continually improving service. We aim to continually improve the service we provide to meet our clients requirements and to produce finished work that we can justifiably be proud of.
The company aims to achieve the above by implementing a management system that complies with the international standard of good practice ISO/IEC 9001:2015. It also includes a commitment to meet the requirements of our clients, learn from customers feedback, as well as legal and regulatory requirements. Also to continual development of the system and helping to ensure it remains effective.
Only by providing an outstanding service quality will we achieve our aims of long term success and sustained improvements.
All personnel within the company is responsible for the quality of their work. The company provides training and has established systems to assist all personnel to achieve the standards required. While we endeavor to offer a service that we can be proud of, we have to recognize that we don’t always achieve our own standards. When we receive complaints from a customer, we are committed to investigate the complaint and will do our best to put right all justified complaints.
The policy, organization and procedures necessary to achieve the required standards are described in our Quality Management System. The Quality Manager is responsible for monitoring the quality system and reports regularly to the Senior Management on the system's implementation, status and effectiveness.
Our Quality Policy is defined and strongly driven by the following management principles and behaviors:
• Build a mutually profitable relationship with our customers, ensuring their long-term success, through the understanding of their needs and the needs of their customers as well
• Achieve our commitments for quality, cost, and schedule
• Enhance the systematic research and use of best preventive practices at all levels and ensure reliable risk management
• Drive continual improvement and innovation based upon efficient business processes, well-defined measurements, best practices, and customer surveys.
Sea-Safety strives to be a reliable partner for certification services for our customers. Through the use of these guiding principles, everyone within Sea-Safety.eu is accountable for fully satisfying our customers by meeting or exceeding their needs and expectations with best-in-class solutions and services. Our goal is 100% customer satisfaction 100% of the time.